Optimizing Customer Experience: The Recipe for Success
Published on: April 22, 2021
Table of Contents
- Executive Summary
- Research Success Group
- Successful Organizations Focus on the Customer
- Top Priority: Customer Satisfaction
- CX Transformation Focuses on Customer, Agent Experience
- Without Budget, Projects Fail
- Technologies that Optimize CX
- Recipe for Improving CX Success
- Recommended Business Metrics
- Technology Decisions
- Artificial Intelligence
- UC and Team Collaboration Integration
- Video Enablement
- Architecture
- Conclusion
- Research Methodology
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