Skip to main content

Businesses are rapidly rolling out AI, along with the associated automations, for customer interactions. But what do consumers think of these technology advancements? Join this webinar for the highlights of Metrigy’s latest research study that examines consumer preferences when it comes to interacting with businesses. Metrigy CEO and Principal Analyst Robin Gareiss will answer the following:
– Is AI making customer service better or worse?
– Where are the gaps and alignments in what businesses offer and what customers want?
– As a CX leader, what are you doing right and wrong–from your customers’ perspective?

Do Consumers Like AI When Interacting With Businesses?

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy

Date: June 3, 2024
Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.