This study reveals ways in which data stores and knowledge management critically enhance CX and drive revenue amid the evolving AI landscape.
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Too often, knowledge management got short shrift over the years. The result at many companies: a disarray of knowledge sources that couldn’t be relied on to provide consistently accurate and…
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Agentic AI will transform activities ranging from data search to activity management.
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Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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