Digital channels, like web chat, social messaging apps and chatbots, hold tremendous potential for customer engagement and support. And while there’s great appetite for them from both customers and businesses, customer experience leaders often feel they’ve yet to realize the full potential of these digital channels.
If you’re looking to add new digital channels or want to get the most from channels you’ve already deployed, join us for this roundtable discussion. Our panel of experts will discuss the fundamentals of using these channels to listen, understand, and act on customer needs with empathy.
Get practical guidance on how to deliver amazing customer experiences through digital channels. Register today.
Channel Surfing: Mastering Digital Channels for your business
Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Charlie Godfrey, Senior Director, Genesys
Neil O’Donohue, VP, Professional Services, Genesys
Date: April 14, 2021
Time: 11:00 am ET
