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Companies are flocking to voice biometrics and facial recognition for customer interactions. These technologies identify customers quickly, and save on average 30 to 60 minutes on each call or video interaction. Join this webinar to learn:

  • What are companies plans to use biometrics?
  • What’s driving them to use them, and how secure is it for identity management?
  • Who are the players in this space?
  • What value to companies find in using biometrics?

Biometrics to Improve Customer Experience

Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Date: June 22, 2021

Time: 11:00 am ET

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Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.