Metrigy’s largest ever research study gathered data from more than 1,800 end-user organizations to provide insight into purchasing plans for the rest of 2022 and beyond. In this webinar we’ll share the market forecast for technologies in use, providers, spending, what technologies correlate with customer experience success.
Topics include:
- Cloud contact center platforms (CCaaS)
- On-premises contact center platforms
- AI platforms for CX (and select associated apps)
- Workforce optimization
- CPaaS
- Cloud CRM platforms
Customer Experience MetriCast: Budgets and Spending Priorities for 2022 and Beyond
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: February 8, 2022
Time: 11:00 am ET
