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Artificial IntelligenceCustomer EngagementMetriSight Video

MetriSight Ep.65 – What You Need to Know About Knowledge Management in an AI World

Beth Schultz

Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it well, AI trends to watch, and more.

Artificial Intelligence Customer Engagement MetriSight Video No Comments
Beth Schultz

Beth Schultz

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026
  • Compare Teams vs. Workspace for Collaboration Needs January 22, 2026
  • AI in Healthcare: Delivering Smarter Care with a Personal Feel January 21, 2026

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