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All Posts By

Irwin Lazar

Aug 09
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Avaya Scores High Customer Sentiment Ratings in Metrigy Study

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface…
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Aug 09
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Phones Are a Critical Part of Microsoft Teams Hybrid Work

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The rapid adoption of the hybrid workplace concept has completely upended long-cherished assumptions about the way we work. More and more organizations are understanding – and indeed realizing – the…
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Aug 04
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AI in Video Conferencing Opens a World of Features

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products. As demand for video…
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Jul 28
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Achieving Meeting Equity

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
As employees return to the office, successful meetings must put everyone on a level playing field. With many companies bringing, or considering bringing, employees back to the office in some…
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Jul 27
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The Rise of BYOC: Large Enterprises Shouldn’t Miss Out

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially providing lower costs and improving flexibility. Over the last few years, Metrigy has…
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Jul 27
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Are Your Team Apps Secure?

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The last several weeks have highlighted the growing importance of proactively addressing the security of team collaboration applications.
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Jul 26
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Meeting the Financial Services Collaboration Challenge

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The financial services industry faces unique collaboration challenges, especially in supporting the needs of the hybrid, in-office, and remote workforce. Key among these challenges are: Meeting various global regulatory requirements…
Read More
Jul 07
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Avaya Scores High Customer Sentiment Ratings in Metrigy Study

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface…
Read More
Jul 07
Love0

Leveraging BYOC in the Hybrid Cloud

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The rapid shift to work-from-home (WFH) over the last year has accelerated the move of unified communications to the cloud. Today, nearly half (47.3%) of the 476 companies benchmarked in…
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Jul 01
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How to Combat Virtual Meeting Fatigue in 5 Steps

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
By taking a new look at video conferencing, organizations can make their meetings more effective and keep employees from burning out. The shift to working from home has fueled a…
Read More
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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