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MetriNote – Zoom Brings AI To Workvivo
MetriNote – Zoom Brings AI To Workvivo
Published on: April 14, 2025 -
WC MetriCast Forecast & Market Share Report, 2024 & 4Q2024
WC MetriCast Forecast & Market Share Report, 2024 & 4Q2024
Published on: April 09, 2025 -
Customer Experience MetriCast 2024: Contact Center Platforms Market Share & Forecast: 4Q & CY2024
Customer Experience MetriCast 2024: Contact Center Platforms Market Share & Forecast: 4Q & CY2024
Published on: April 08, 2025 -
Customer Experience MetriCast 2024: CRM Market Share & Forecast: 4Q & CY2024
Customer Experience MetriCast 2024: CRM Market Share & Forecast: 4Q & CY2024
Published on: April 08, 2025 -
Customer Experience MetriCast 2024: Communications Platform as-a-Service Market Share & Forecast: 4Q24 & 2024
Customer Experience MetriCast 2024: Communications Platform as-a-Service Market Share & Forecast: 4Q24 & 2024
Published on: April 08, 2025 -
MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
Published on: April 01, 2025 -
Getting Smarter About Proactive Outreach for CX
Getting Smarter About Proactive Outreach for CX
Published on: March 27, 2025 -
Improving the Citizen Experience: Using AI for CX
Improving the Citizen Experience: Using AI for CX
Published on: March 27, 2025 -
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
Published on: March 27, 2025
Artificial Intelligence > Issue Papers
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Getting Smarter About Proactive Outreach for CX
Getting Smarter About Proactive Outreach for CX
Published on: March 27, 2025 -
CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025 -
AI Making its Mark in CX for SMBs
AI Making its Mark in CX for SMBs
Published on: March 02, 2025 -
Now In Progress: Agent Transformation
Now In Progress: Agent Transformation
Published on: October 23, 2024 -
Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024 -
Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024 -
Successfully Integrating Microsoft Teams and Contact Center
Successfully Integrating Microsoft Teams and Contact Center
Published on: August 28, 2024 -
Elevating the Value of Self-Service with Data-Driven Automation
Elevating the Value of Self-Service with Data-Driven Automation
Published on: November 22, 2022 -
Agents Becoming More Productive Using Chat to Interact With Customers
Agents Becoming More Productive Using Chat to Interact With Customers
Published on: August 17, 2022
Artificial Intelligence > MetriNotes
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MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
Published on: April 01, 2025 -
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
Published on: March 27, 2025 -
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
Published on: March 20, 2025 -
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
Published on: March 20, 2025 -
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
Published on: March 10, 2025 -
MetriNote – Zendesk to Acquire Local Measure
MetriNote – Zendesk to Acquire Local Measure
Published on: March 08, 2025 -
MetriNote – Salesforce and Google Deepen Partnership for AI
MetriNote – Salesforce and Google Deepen Partnership for AI
Published on: March 08, 2025 -
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
Published on: March 08, 2025 -
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
Published on: February 13, 2025
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
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AI for Business Success 2025-26
AI for Business Success 2025-26
Published on: March 13, 2025 -
Customer Experience Optimization 2024-25 – Consumer Views
Customer Experience Optimization 2024-25 – Consumer Views
Published on: January 03, 2025 -
Customer Experience Optimization: 2024-25
Customer Experience Optimization: 2024-25
Published on: September 13, 2024 -
AI for Business Success – Consumer Perspectives 2024-25
AI for Business Success – Consumer Perspectives 2024-25
Published on: June 24, 2024 -
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024 -
AI for Business Success 2024-25
AI for Business Success 2024-25
Published on: February 07, 2024 -
Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023 -
Customer Insights and Analytics: 2023-24
Customer Insights and Analytics: 2023-24
Published on: February 08, 2023 -
5 Steps to Self-Service Success
5 Steps to Self-Service Success
Published on: January 21, 2021
Customer Engagement > Issue Papers
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Getting Smarter About Proactive Outreach for CX
Getting Smarter About Proactive Outreach for CX
Published on: March 27, 2025 -
CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025 -
AI Making its Mark in CX for SMBs
AI Making its Mark in CX for SMBs
Published on: March 02, 2025 -
Heading into the Future with CPaaS
Heading into the Future with CPaaS
Published on: January 31, 2025 -
Now In Progress: Agent Transformation
Now In Progress: Agent Transformation
Published on: October 23, 2024 -
Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024 -
Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024 -
Successfully Integrating Microsoft Teams and Contact Center
Successfully Integrating Microsoft Teams and Contact Center
Published on: August 28, 2024 -
AI to Enhance – Not Eliminate – the Human Touch
AI to Enhance – Not Eliminate – the Human Touch
Published on: June 27, 2024
Customer Engagement > MetriNotes
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MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
Published on: April 01, 2025 -
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
Published on: March 27, 2025 -
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
Published on: March 20, 2025 -
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
Published on: March 20, 2025 -
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
Published on: March 10, 2025 -
MetriNote – Zendesk to Acquire Local Measure
MetriNote – Zendesk to Acquire Local Measure
Published on: March 08, 2025 -
MetriNote – Salesforce and Google Deepen Partnership for AI
MetriNote – Salesforce and Google Deepen Partnership for AI
Published on: March 08, 2025 -
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
Published on: March 08, 2025 -
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
Published on: February 13, 2025
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
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AI for Business Success 2025-26
AI for Business Success 2025-26
Published on: March 13, 2025 -
Customer Experience Optimization 2024-25 – Consumer Views
Customer Experience Optimization 2024-25 – Consumer Views
Published on: January 03, 2025 -
Customer Experience Optimization: 2024-25
Customer Experience Optimization: 2024-25
Published on: September 13, 2024 -
AI for Business Success – Consumer Perspectives 2024-25
AI for Business Success – Consumer Perspectives 2024-25
Published on: June 24, 2024 -
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024 -
AI for Business Success 2024-25
AI for Business Success 2024-25
Published on: February 07, 2024 -
Customer Experience Optimization: 2023-24 Consumer Perspective
Customer Experience Optimization: 2023-24 Consumer Perspective
Published on: September 11, 2023 -
Employee Experience: 2023-24
Employee Experience: 2023-24
Published on: September 07, 2023 -
Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023
Employee Engagement > Issue Papers
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Evaluating Microsoft Teams PSTN Alternatives
Evaluating Microsoft Teams PSTN Alternatives
Published on: March 20, 2025 -
Measuring the ROI of Generative AI for Collaboration
Measuring the ROI of Generative AI for Collaboration
Published on: March 04, 2025 -
Bringing Calling and Contact Center to Microsoft Teams
Bringing Calling and Contact Center to Microsoft Teams
Published on: May 29, 2024 -
Managing UC in the Age of Cloud, Hybrid, and Multi-Vendor Deployments
Managing UC in the Age of Cloud, Hybrid, and Multi-Vendor Deployments
Published on: January 16, 2024 -
Is Now the Time to Move to Microsoft Teams Phone?
Is Now the Time to Move to Microsoft Teams Phone?
Published on: November 20, 2023 -
How to Build a Workplace Collaboration Security Strategy
How to Build a Workplace Collaboration Security Strategy
Published on: August 24, 2023 -
Elevating Hybrid Work Success with Improved Visibility
Elevating Hybrid Work Success with Improved Visibility
Published on: August 02, 2023 -
The Real-World Benefits of UC Management Tools
The Real-World Benefits of UC Management Tools
Published on: July 19, 2023 -
BYOC: Putting Security Front and Center
BYOC: Putting Security Front and Center
Published on: April 27, 2023
Employee Engagement > MetriNotes
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MetriNote – Zoom Brings AI To Workvivo
MetriNote – Zoom Brings AI To Workvivo
Published on: April 14, 2025 -
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
Published on: March 20, 2025 -
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
Published on: March 20, 2025 -
MetriNote – Slack Expands Connected Search
MetriNote – Slack Expands Connected Search
Published on: March 20, 2025 -
MetriNote – Zoho Delivers Projects Plus Platform
MetriNote – Zoho Delivers Projects Plus Platform
Published on: March 17, 2025 -
MetriNote – Theta Lake Announces Platform, API Access
MetriNote – Theta Lake Announces Platform, API Access
Published on: February 28, 2025 -
MetriNote – Cisco Delivers New BYOD Video Bar
MetriNote – Cisco Delivers New BYOD Video Bar
Published on: February 19, 2025 -
MetriNote – Smarsh Adds Voice Recording via CallCabinet
MetriNote – Smarsh Adds Voice Recording via CallCabinet
Published on: February 19, 2025 -
MetriNote – Logitech Expands Meeting Room Offerings
MetriNote – Logitech Expands Meeting Room Offerings
Published on: January 31, 2025
Employee Engagement > Metricast Studies
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Workplace Collaboration MetriCast – 2023
Workplace Collaboration MetriCast – 2023
Published on: September 07, 2023
Employee Engagement > Research Studies
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AI for Business Success 2025-26
AI for Business Success 2025-26
Published on: March 13, 2025 -
Employee Engagement Optimization: 2025
Employee Engagement Optimization: 2025
Published on: November 08, 2024 -
Connected Workspace & Collaborative Work Management: 2024-25
Connected Workspace & Collaborative Work Management: 2024-25
Published on: August 23, 2024 -
Connected Workspace & Collaborative Work Management: 2024-25 End Users
Connected Workspace & Collaborative Work Management: 2024-25 End Users
Published on: August 23, 2024 -
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024 -
Connected Workspace 2024-25
Connected Workspace 2024-25
Published on: February 08, 2024 -
Unified Communications as a Service: Total Cost of Ownership
Unified Communications as a Service: Total Cost of Ownership
Published on: January 09, 2024 -
Employee Experience: 2023-24
Employee Experience: 2023-24
Published on: September 07, 2023 -
Workplace Collaboration 2023-24
Workplace Collaboration 2023-24
Published on: February 08, 2023
