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AI in the Contact Center: A Roadmap to Success and Transformation
AI in the Contact Center: A Roadmap to Success and Transformation
Published on: May 06, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024 -
Customer Experience MetriCast: 2024
Customer Experience MetriCast: 2024
Published on: April 30, 2024 -
2024 Customer Experience MetriStar – Workflow Automation Tools
2024 Customer Experience MetriStar – Workflow Automation Tools
Published on: April 24, 2024 -
Special Report: Focus on CCaaS + UCaaS Leadership
Special Report: Focus on CCaaS + UCaaS Leadership
Published on: April 23, 2024 -
MetriNote – 8×8 Launches Operator Connect
MetriNote – 8×8 Launches Operator Connect
Published on: April 23, 2024 -
MetriNote – Google Expands AI for Workspace
MetriNote – Google Expands AI for Workspace
Published on: April 23, 2024 -
MetriNote – Enterprise Connect 2024 Workplace Collaboration Announcements
MetriNote – Enterprise Connect 2024 Workplace Collaboration Announcements
Published on: April 19, 2024 -
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
Customer Engagement > MetriNotes
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
Employee Engagement > MetriNotes
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MetriNote – Microsoft Offers Teams Rooms Direct Guest Join for Zoom Meeting
MetriNote – Microsoft Offers Teams Rooms Direct Guest Join for Zoom Meeting
Published on: June 13, 2022 -
MetriNote – Zoom, Genesys Expand Voice Calling Partnership
MetriNote – Zoom, Genesys Expand Voice Calling Partnership
Published on: June 08, 2022 -
MetriNote – Zoom Launches Jumpstart to Accelerate Video App Development
MetriNote – Zoom Launches Jumpstart to Accelerate Video App Development
Published on: May 31, 2022 -
MetriNote – Cisco and Poly Introduce New Video Endpoints
MetriNote – Cisco and Poly Introduce New Video Endpoints
Published on: May 17, 2022 -
MetriNote – Qualtrics Provides Employee Journey Mapping
MetriNote – Qualtrics Provides Employee Journey Mapping
Published on: May 03, 2022 -
MetriNote – Salesforce Announces Salesforce Platform for Slack
MetriNote – Salesforce Announces Salesforce Platform for Slack
Published on: April 28, 2022 -
MetriNote – Lumen Selects Alianza for UCaaS
MetriNote – Lumen Selects Alianza for UCaaS
Published on: April 28, 2022 -
MetriNote – Microsoft Introduces Operator Connect Accelerator
MetriNote – Microsoft Introduces Operator Connect Accelerator
Published on: April 25, 2022 -
MetriNote – Oracle Introduces Employee Experience Platform
MetriNote – Oracle Introduces Employee Experience Platform
Published on: April 21, 2022
