Generative AI is getting all the attention, but there are other key shifts, like vendor rationalization, which will reshape UC in the months to come.
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If there was a “term of the year” award for the communications, collaboration, and customer experience space, “generative AI” would win for 2023 in a landslide.
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Business leaders and consumers are understandably reluctant to embrace AI right now – but research shows they don’t see federal oversight as the response to their concerns about the new…
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Can AI both increase profits and reduce the traditional 40-hour work week?
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Generative AI is moving from concept to reality. A proactive approach is required to ensure success.
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When customer experience (CX) leaders or consumers talk about AI in customer service, chatbots are at the forefront of the discussion. But chatbots aren’t producing the success metrics they should…
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The biggest value of generative AI is to automate tasks—keeping in mind that the algorithms are trained on language, not truth, so the ability to put guardrails around data becomes…
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Trust is a concern, but not exceedingly so, Metrigy data shows.
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Virtual assistant, or chatbot, is one of those technologies consumers either love or hate. A chatbot can be a godsend when all that’s needed is a quick answer to a…
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