As companies look to improve the agent experience, develop strong customer relationships, and otherwise optimize around customer experience (CX), the increasingly common assumption is that artificial intelligence (AI) and automation…
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Innovation will be swift, causing some necessary breaks for consumers to catch up.
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Amazingly, 2024 is upon us. And while the year is certain to be noteworthy due to global events, there are a number of trends related to workplace collaboration that are…
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Metrigy’s research shows 45.7% of companies using AI today, with a third having it on their 2024 roadmap for deployment or evaluation.
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Generative AI is getting all the attention, but there are other key shifts, like vendor rationalization, which will reshape UC in the months to come.
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If there was a “term of the year” award for the communications, collaboration, and customer experience space, “generative AI” would win for 2023 in a landslide.
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Business leaders and consumers are understandably reluctant to embrace AI right now – but research shows they don’t see federal oversight as the response to their concerns about the new…
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Can AI both increase profits and reduce the traditional 40-hour work week?
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Generative AI is moving from concept to reality. A proactive approach is required to ensure success.
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When customer experience (CX) leaders or consumers talk about AI in customer service, chatbots are at the forefront of the discussion. But chatbots aren’t producing the success metrics they should…
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