Way back when I left the world of network engineering and became an analyst (circa 1999) my first assignment was to write a technology brief on the topic of IP…
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The challenge of employee engagement is persistent across a wide variety of workplace situations, whether enterprise leaders are contending with layoffs, hiring freezes, or workforce expansion. Employees who don’t feel…
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CX technology investments should increase in the new year, as enterprises use the tools to address challenges like addressing labor shortages and eliminating hold times.
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There are a handful of stories in the unified communication and collaboration space that stand out in 2022, with Microsoft Teams' expanded calling capabilities being front and center. It's a…
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Look for increased use of artificial intelligence, across a variety of use cases, to improve employee experience. With the pandemic, employee experience has had its watershed moment. Enterprise organizations have…
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Hot desking is one way to manage workspaces in a hybrid office. Learn some hot desking pros and cons to decide if it's the right approach for your company. Hot…
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The UC market will continue to rapidly evolve due to hybrid work needs and economic challenges. The UC market in 2022 is one that underwent significant transformation and upheaval. UCaaS…
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The uncertain economy presents some significant opportunities for investment that ultimately can differentiate organizations and increase loyalty among both customers and employees. I see five key reasons that business leaders…
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With the global economic uncertainty and layoffs, particularly among technology companies, it’s not surprising that many are wondering what 2023 will bring for technology spending.
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UCaaS adoption drivers are numerous. Chief among them the ability to save money by shifting to predictable, subscription-based licensing that bundles additional apps used for collaboration and that gives companies…
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