Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified communications tools can help close the gap.
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A digital workplace, by any name, is where it’s the enterprise buzz is at. But what is a digital workplace? According to the people who use one, it's the hub…
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Metrigy’s research shows that more than most companies now use Microsoft Teams for collaboration, messaging, and meetings. Adoption of Teams Phone for PSTN voice calling is relatively low in comparison,…
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BlueJeans, a Pioneer in video meetings, reaches end of life – and we can learn three significant things with its sunsetting. Verizon Business’ announcement on August 16 that it was…
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Just as it is for customer experience, sentiment data is critical for understanding employee experience. This makes voice-of-the-employee applications just as important to optimizing EX as voice-of-the-customer software is to…
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The CCaaS market is highly competitive and it can be overwhelming to choose among the options. Here's how to start assessing the cloud platforms.
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Businesses that collect customer feedback are more likely to create positive experiences and address issues. Analyzing feedback can show deeper insights into customer sentiment.
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As likely as not, when you hear the term “Communications Platform as a Service,” or “CPaaS,” chances are the first thing that pops to mind is “SMS.” Perhaps rightly so—messaging…
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A well-rounded CX team is essential for meeting and exceeding customer expectations when engaging with a company.
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When customer experience (CX) leaders or consumers talk about AI in customer service, chatbots are at the forefront of the discussion. But chatbots aren’t producing the success metrics they should…
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