Digital channels, like web chat, social messaging apps and chatbots, hold tremendous potential for customer engagement and support. And while there’s great appetite for them from both customers and businesses,…
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The COVID-19 pandemic resulted in a massive shift of workers to the home, in 2021 IT leaders are planning for hybrid work strategies that support both home and in-office employees…
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Microsoft Teams Phone System offers the opportunity to natively integrate calling features with Teams meeting and messaging capabilities. To achieve success, IT leaders must address factors including whether or not…
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Team collaboration is rapidly evolving from an instant messaging replacement to a work-hub, integrating apps, data, and workflows. Metrigy's Workplace Collaboration 2021-22 research study gathered data on successful approaches for…
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In this webinar we'll share the latest insight from our Workplace Collaboration 2021-22 research study on how organizations are using virtual whiteboard apps to achieve measurable improvements in productivity.
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In this webinar we'll look at how best to successfully meet the network needs of in-office and remote workers.
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During this webinar, Metrigy CEO Robin Gareiss and NICE inContact VP of product marketing Chris Bauserman will demystify the confusion around AI. This and subsequent webinars in this series will…
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In this webinar we'll provide insight into the characteristics of successful UCaaS implementations to provide IT leaders with the metrics-based guidance they need to ensure their own success.
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In this webinar, industry leaders will share their insight, best practices, and guidance for ensuring safe and secure management of these new communications interfaces.
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The physical workplace has undergone transformational change in the last year, and will only change further in 2021 and beyond. In this webinar we'll share insight from Metrigy's global Workplace…
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