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Upcoming Webinars

Feb 05
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Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI

By Robin Gareiss AI Webinars, Customer Engagement Webinars, Upcoming Webinars, Webinars
Much of the discussion around AI in CX is about self-service, agentics, and agent assist. But one of the most powerful uses of AI is its ability to analyze every…
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Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

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