Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with its technology, and provides a dashboard to track actual savings in real-time. CEO Matt McConnell started this innovative company one year out of undergrad in 1995, and continues to run the company–putting employees first in large part because happy employees result in happy customers. Hear what Matt has to say about the CX market and how his company is helping the agent experience.

Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- Why You Need to Go All-In on Knowledge Management August 20, 2025
- Cisco Wins Metrigy MetriStar Top Provider for On-Premises Contact Center August 20, 2025
- How to Integrate Your Phone System with Microsoft Teams August 7, 2025
- Leveling Out Agent Performance July 30, 2025
- How To Integrate Microsoft Teams Phone and the Contact Center July 29, 2025
You May Also Like

How To Integrate Microsoft Teams Phone and the Contact Center

Irwin LazarJuly 29, 2025

How to Get the Return to the Office Right: Insights from InfoComm

Irwin LazarJuly 29, 2025

Workforce Engagement Tools Can Boost Agent Experience

Beth SchultzJuly 29, 2025