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MetriSight Podcast

Metrics-based guidance for IT professionals
METRISIGHT PODCAST & VIDEOS

MetriSight provides metrics-based guidance for IT professionals covering the latest topics in unified communications and collaboration, customer engagement, employee experience, and workflow management.

MetriSight is available in either video or audio-only format.

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Artificial IntelligenceCustomer EngagementEmployee EngagementEmployee ExperienceMetriSight VideoWorkplace CollaborationMetriSight Ep.76 – Metrigy’s Take on the Year Ahead in Customer & Employee Engagement
January 21, 2025

MetriSight Ep.76 – Metrigy’s Take on the Year Ahead in Customer & Employee Engagement

From agentic AI to workplace of the future, here are a few of the technologies and trends Metrigy will be exploring in 2025.
Beth Schultz
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Employee EngagementEmployee ExperienceMetriSight VideoWorkplace CollaborationMetriSight Ep.75 – Pragmatic AI & Beyond: Smartsheet’s Take
January 7, 2025

MetriSight Ep.75 – Pragmatic AI & Beyond: Smartsheet’s Take

Metrigy’s connected workspace research shows that about 62% of companies studied already are supporting or planning to support AI functionality for collaborative work management (CWM). In this episode, Urmila Kukreja,…
Beth Schultz
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Employee EngagementEmployee ExperienceMetriSight VideoWorkplace CollaborationMetriSight Ep.74 – Simply Neat with Janine Pelosi
December 5, 2024

MetriSight Ep.74 – Simply Neat with Janine Pelosi

In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on what brought her to Neat, how…
Irwin Lazar
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CPaaSCustomer EngagementMetriSight VideoMetriSight Ep.73 – CPaaS MetriRank 2024: Provider Overview
November 26, 2024

MetriSight Ep.73 – CPaaS MetriRank 2024: Provider Overview

Metrigy's second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why--and which missed the cut-off but are on our watchlist.
Diane Myers
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Employee EngagementMetriSight VideoWorkplace CollaborationMetriSight Ep.72 – Top Takeaways from Metrigy’s Workplace Collaboration MetriCast
October 11, 2024

MetriSight Ep.72 – Top Takeaways from Metrigy’s Workplace Collaboration MetriCast

What's the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible for Metrigy's market forecasting and vendor…
Diane Myers
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Artificial IntelligenceContact CenterCustomer EngagementMetriSight VideoMetriSight Ep.71 – CX Vision: 3 Pillars that Will Impact the Future
September 18, 2024

MetriSight Ep.71 – CX Vision: 3 Pillars that Will Impact the Future

In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in the next several years, driven largely…
Robin Gareiss
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