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MetriSight Podcast

Metrics-based guidance for IT professionals
METRISIGHT PODCAST & VIDEOS

MetriSight provides metrics-based guidance for IT professionals covering the latest topics in unified communications and collaboration, customer engagement, employee experience, and workflow management.

MetriSight is available in either video or audio-only format.

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Watch MetriSight Vidcast

Agent AssistArtificial IntelligenceCustomer EngagementMetriSight VideoMetriSight Ep.86 – Agentic AI: Transforming Contact Centers with Cresta
September 25, 2025

MetriSight Ep.86 – Agentic AI: Transforming Contact Centers with Cresta

In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generative and agentic AI. They explore…
Robin Gareiss
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Artificial IntelligenceCustomer EngagementMetriSight VideoMetriSight Ep.85 – Navigating Change: NiCE’s Rebranding and AI Strategy
September 9, 2025

MetriSight Ep.85 – Navigating Change: NiCE’s Rebranding and AI Strategy

As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not change marketing strategy moving…
Robin Gareiss
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Artificial IntelligenceCustomer EngagementMetriSight VideoMetriSight Ep.84 – AI: New Ways to Drive Results
September 5, 2025

MetriSight Ep.84 – AI: New Ways to Drive Results

Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements with AI in customer experience strategies.
Robin Gareiss
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Contact CenterCustomer EngagementMetriSight VideoMetriSight Ep.83 – 2025 CCaaS MetriRank: Who’s Top, Who’s Not, and Why?
July 14, 2025

MetriSight Ep.83 – 2025 CCaaS MetriRank: Who’s Top, Who’s Not, and Why?

In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of top providers offering cloud contact center.
Diane Myers
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Customer EngagementCX AnalyticsMetriSight VideoMetriSight Ep.82 – 2025 CX MetriStar Award Winners
June 26, 2025

MetriSight Ep.82 – 2025 CX MetriStar Award Winners

Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional providers get the nod on earning high customer…
Beth Schultz
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Employee EngagementMetriSight VideoWorkplace CollaborationMetriSight Ep.81 – Inside the Network API Movement
May 6, 2025

MetriSight Ep.81 – Inside the Network API Movement

Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriSight episode to share the organization's mission, tell…
Beth Schultz
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