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MetriSight Podcast

Metrics-based guidance for IT professionals
METRISIGHT PODCAST & VIDEOS

MetriSight provides metrics-based guidance for IT professionals covering the latest topics in unified communications and collaboration, customer engagement, employee experience, and workflow management.

MetriSight is available in either video or audio-only format.

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Watch MetriSight Vidcast

Employee EngagementEmployee ExperienceMetriSight VideoWorkplace CollaborationMetriSight Ep.74 – Simply Neat with Janine Pelosi
December 5, 2024

MetriSight Ep.74 – Simply Neat with Janine Pelosi

In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on what brought her to Neat, how…
Irwin Lazar
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CPaaSCustomer EngagementMetriSight VideoMetriSight Ep.73 – CPaaS MetriRank 2024: Provider Overview
November 26, 2024

MetriSight Ep.73 – CPaaS MetriRank 2024: Provider Overview

Metrigy's second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why--and which missed the cut-off but are on our watchlist.
Diane Myers
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Employee EngagementMetriSight VideoWorkplace CollaborationMetriSight Ep.72 – Top Takeaways from Metrigy’s Workplace Collaboration MetriCast
October 11, 2024

MetriSight Ep.72 – Top Takeaways from Metrigy’s Workplace Collaboration MetriCast

What's the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible for Metrigy's market forecasting and vendor…
Diane Myers
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Artificial IntelligenceContact CenterCustomer EngagementMetriSight VideoMetriSight Ep.71 – CX Vision: 3 Pillars that Will Impact the Future
September 18, 2024

MetriSight Ep.71 – CX Vision: 3 Pillars that Will Impact the Future

In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in the next several years, driven largely…
Robin Gareiss
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Contact CenterCustomer EngagementMetriSight VideoMetriSight Ep.70 – 2024 State of International Voice for Contact Center
September 4, 2024

MetriSight Ep.70 – 2024 State of International Voice for Contact Center

From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, shares her insider's perspective on…
Beth Schultz
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Employee EngagementMetriSight VideoWorkplace CollaborationMetriSight Ep 69 – Repercussions of Microsoft Closing its Azure for Operators Business
August 26, 2024

MetriSight Ep 69 – Repercussions of Microsoft Closing its Azure for Operators Business

In this episode, Metrigy's Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft's decision to shutter its Azure for Operators business means for…
Diane Myers
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