The Technology Value Proposition

Published on: March 2, 2022

Author: Robin Gareiss, CEO and Principal Analyst
Table of Contents
  • Executive Summary
  • Strong Foundational Transformations Facilitate Solid CX
  • Video Drives Successful Customer Interactions
  • Chatbots and Voicebots Help Deflect Live Agent Calls
  • Beyond the Basics with CX Security Strategy
  • Voice Biometrics
  • Importance of Success Metrics
  • Analytics for Both Sides of Customer Interactions
  • Evaluate Types of Ownership
  • Conclusion and Recommendations


You are currently viewing a preview of this content. Metrigy clients, please log in for full access to all research content. If you are not a client, please click below to purchase access to this research report. We also invite you to become a client.

 


Purchase Access

$1,995.00

Related products