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1535 results found

MetriNote – Zoom Brings AI To Workvivo Product

Companies Prep for NG911 Implementation but Hurdles Remain Blog Post

WC MetriCast Forecast & Market Share Report, 2024 & 4Q2024 Product

AI Narrowing the Gap Between the Future and Now Blog Post

The Importance of Being Proactive in Customer Service Blog Post

Testing customer experience tools

How to Address Common Customer Service Gaps Blog Post

Generative AI Security Best Practices to Mitigate Risks Blog Post

Contact Center Platforms Market Share & Forecast: 4Q & CY2024 Product

CRM Market Share & Forecast: 4Q & CY2024 Product

Communications Platform as-a-Service Market Share & Forecast: 4Q24 & 2024 Product

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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  • Research
    • Customer Experience
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    • Artificial Intelligence (AI)
    • Forecasting & Vendor Rankings
  • Services
    • Enterprise IT, CX & Business Leaders
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  • Resources
    • Infographics
    • Metrigy Blog
      • Robin Gareiss
      • Irwin Lazar
      • Beth Schultz
      • Diane Myers
    • MetriNotes
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      • Upcoming Webinars
      • On-Demand
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Metrigy Research

+1 877-METRIGY (638-7449)

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