The next phase of generative AI is agentics, where detailed analytics and AI-powered workflows guide AI agents to take action to solve a problem or address an opportunity. This series covers:
- Agentic basics: What does it mean to deploy agentics, and how is it different from other forms of AI?
- Proactive communications and workflows, powered by AI
- Examples of agentics in action and how companies are benefitting or will benefit
- Agentic virtual assistants for both customers and employees
- Agentic hierarchy: Agents and sub-agents across interconnected systems
- The role of foundational data, security, and compliance
CX Expert Insights Series 2 – Agentics: How and When to Deploy for Maximum Impact
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Elizabeth Tobey, VP of Marketing, NICE
Gavin Frank, VP of Ecosystems, TechSee
Date: June 10, 2025
Time: 12:00 pm ET
