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Monthly Archives

February 2023

Feb 06
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Upcoming Webinar – Securing Unified Communications

By Irwin Lazar Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration Webinars
In this webinar we'll share insights into success strategies, based on real-world data gathered from more than 400 end-user organizations, on management and technology strategies that correlate with success.
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Feb 06
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Webinar – Customer Analytics Ep. 2: Taking Actions on Insights

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars
The second of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Feb 06
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MetriSight Ep.29 – Outlook on Five9 with new CEO

By Robin Gareiss Customer Engagement, MetriSight Video

Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation.

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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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  • Resources
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      • Robin Gareiss
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