Artificial Intelligence (AI) continues to transform customer experience (CX) in remarkable ways. According to Metrigy's latest research, the role of AI showcases significant implications for how businesses manage and enhance…
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In the ever-evolving landscape of customer experience (CX), companies are continuously refining their strategies to stay ahead of the curve.
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Research and advisory firm Metrigy released its Workplace Collaboration MetriCast 2024 market research study of nine key technology areas driving successful collaboration interactions.
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A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work management.
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Attacks on enterprise communication systems continue to rapidly evolve in size, scope, and sophistication, especially as AI allows for enhanced targeting as well as voice and video impersonation.
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What’s the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible for Metrigy’s market forecasting and vendor rankings, shares top learnings from our 2024 global buyer-side research study. Technologies covered: UCaaS, meetings, conferencing cameras, IP desk phones
Metrigy recently published our annual study on workplace collaboration and employee engagement, based on data gathered from ~400 end-user organizations. In this webinar we'll share the characteristics of successful organizations…
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