A mobile and hybrid workforce makes phone location and 911 call routing challenging. Here are some ways to ensure your company is doing all it can to protect employees in an emergency.
For those who manage phone systems, a key responsibility is tracking phone locations and 911 call routing.
That task has been complicated by the rise of softphones and embedded dialers, coupled with the shift to cloud-based communications. The days of simply managing desktop telephones at fixed locations are over.
In addition, new federal regulations often supersede the patchwork of state and local laws governing 911 location management. Mobile phones add another wrinkle. Their near-ubiquity raises questions about how organizations are notified when a 911 call is placed on a personal cellphone from within an office location.
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