Next Generation 911 has improved calling features compared to Enhanced 911, especially when locating callers. But businesses face some compliance problems.
This year’s Enterprise Connect conference once again featured a panel discussion on 911 communications and technology. The session on 911 requirements was arguably the only topic at Enterprise Connect that had life-or-death implications. Get 911 wrong, and you put health and safety in danger. Without proper 911 administration, anyone who needs assistance may not reach the right emergency services call center, and first responders may not locate callers quickly.
The panel discussion had some key takeaways and action items for anyone responsible for emergency services calling management.
Editor’s note: This article provides no legal guidance. We recommend those responsible for 911 location and call routing management consult with appropriate legal counsel to determine their organization’s risk and potential liability.
Next Generation 911 is ramping up
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