A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on potential trends in 2025.
No Jitter asked frequent No Jitter contributor Irwin Lazar, president and principal analyst at Metrigy, for his thoughts on a few topics and trends in 2024, ranging from what happened with POTS, to the use of generative AI in collaboration tools, as well as what trends may emerge in 2025.
No Jitter (NJ): What happened with POTS in 2024? Anything major or more of a continuing trend? Do you expect anything ‘radical’ in 2025?
Irwin Lazar (IL): The POTS market continues to undergo change as some countries push to force carriers to retire their POTS services, while others deregulate to allow carriers to raise prices, or to decommission services. Our Employee Engagement Optimization: 2025 global research study found that about 38% of those still using POTS are planning to retire it, either via transition to VoIP or to wireless services.
(Editor’s note: For more, check out Lazar’s article on POTS lines.)
NJ: You’ve written about Gen AI security and workplace collaboration security. What’s important to highlight at year-end for readers?
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