From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, shares her insider’s perspective on the state of the art in providing voice support for customer service engagements.
Ease of use is the top decision factor, but app integration, dashboards, AI capabilities, and other criteria come into play as well, according to Metrigy research.
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Metrigy provides guidance on leading CPaaS players in its annual CPaaS MetriRank report, now available for 2024 for subscribers of our MetriCast Service.
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Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for collaborative work management.
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A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work management.
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Zoom Docs is latest entry, as Metrigy data shows rising adoption. Business leaders need to assure they understand corporate policy and responsible use.
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At many companies, connected workspace applications are playing a pivotal role in helping individual end users and teams collaborate on, manage, and complete work tasks, as shown in Metrigy’s recently…
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As much as product vendors and service providers like to tout the features and functionalities they offer, real-world impact can be a far more telling indicator of value as companies…
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As companies adopt applications that bring together the tools that allow employees to accomplish, collaborate on, and manage content- and project-related work in a self-contained workspace—a product category Metrigy calls…
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In this webinar, Metrigy’s Beth Schultz, VP of research and principal analyst, will share insights from recently published research on connected workspaces and collaborative work management.
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