A mobile and hybrid workforce makes phone location and 911 call routing challenging. Here are some ways to ensure your company is doing all it can to protect employees in…
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In this webinar we’ll share Metrigy’s insights, based on data gathered from hundreds of organizations, to provide metrics-based guidance as to how organizations can meet these challenges and gain tangible…
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The rise of hybrid work since 2020 has driven an arms race among unified communications, or UC, and collaboration vendors to add new features to their offerings to achieve competitive…
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Now, an effective security strategy must both proactively protect against risks from misuse or unauthorized access to an ever-growing set of collaboration applications, while also enabling employees with the flexibility…
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Success comes from aligning HR, facilities, and IT toward a common goal. Metrigy’s recently published Unified Communications Management and End-points: 2021-22 study of nearly 400 organizations found that the office…
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Moving to UCaaS doesn’t absolve IT of management responsibility. It requires continued proactive efforts to ensure high-quality voice and video experiences. The age of cloud communications has arrived. Metrigy’s data…
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Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see what the customer sees, share screens, or…
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Audio and video devices can improve the remote working experience – so long as buyers know what to look for before provisioning. In an effort to improve the voice and…
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The COVID-19 pandemic tested business continuity plans in ways never before imagined as employees largely shifted from in-office to home. This led to a rapid rise in adoption of cloud-based…
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There’s no doubt that the pandemic, and the resulting shift to work-from-home, drove massive adoption in video conferencing. Metrigy’s research shows that video is now the new voice, with 60.9%…
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