The rise of hybrid work since 2020 has driven an arms race among unified communications, or UC, and collaboration vendors to add new features to their offerings to achieve competitive advantage and differentiation.
Gone are the days when IT shops would undergo long change processes to test new capabilities before rolling them out to their employees. Now, thanks to Agile software development coupled with cloud-based applications, new features are often pushed to users before IT can properly test or prepare for the updates, as well as address governance and compliance needs.
According to Metrigy’s “Unified Communications Management and Endpoints: 2021-22” study, 77% of nearly 400 companies surveyed lack a proactive collaboration security strategy. This means most companies are unequipped to evaluate collaboration application features and recognize potential security risks.
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