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All Posts By

Irwin Lazar

Mar 29
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Webinar – Q2 Outlook on 2021: Communications and Collaboration in 2021

By Irwin Lazar Employee Engagement, Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
The COVID-19 pandemic resulted in a massive shift of workers to the home, in 2021 IT leaders are planning for hybrid work strategies that support both home and in-office employees…
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Mar 24
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Collaboration tool security: How to avoid common risks

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk. The COVID-19 pandemic has driven…
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Mar 23
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Webinar – Optimizing Microsoft Teams Calling

By Irwin Lazar Employee Engagement, Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
Microsoft Teams Phone System offers the opportunity to natively integrate calling features with Teams meeting and messaging capabilities. To achieve success, IT leaders must address factors including whether or not…
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Mar 22
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Direct Routing Options: How to Make Sense of Them All

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
New capabilities from Microsoft and its partners, coupled with new offerings from its competitors, increase the enterprise options for Teams Phone System. Metrigy’s recently published Workplace Collaboration: 2021-22 global research…
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Mar 19
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How to Succeed When Home is the New Office

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Company, IT, services, and HR leaders must use the same provisioning, management, engagement, and security approaches that they use in the office. Metrigy’s recently published Workplace Collaboration: 2021-22 global research…
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Mar 03
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Webinar – Workplace Collaboration [Ep.6] Successful Team Collaboration

By Irwin Lazar Employee Engagement, Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
Team collaboration is rapidly evolving from an instant messaging replacement to a work-hub, integrating apps, data, and workflows. Metrigy's Workplace Collaboration 2021-22 research study gathered data on successful approaches for…
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Mar 02
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Securing Employee and Customer Engagement in the Age of Digital Communications

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Organizations today have more ways of communicating internally and externally than ever before: Almost 68% now use team collaboration apps internally and with business partners and customers. Nearly 43% of…
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Mar 02
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Securing Human Connections in Workplace Collaboration

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The COVID-19 pandemic has led to fundamental changes in the way that people communicate inside of, and beyond, company boundaries. Now, according to Metrigy’s recent Workplace Collaboration: 2021-22 research study,…
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Feb 25
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Leveraging UC Devices for a Safe Office Return

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Facilities and HR can increasingly take advantage of UC device capabilities to ensure safe distancing, cleaning, and touchless devices, and air quality management. As I noted earlier this month on…
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Feb 24
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What’s the Future of the Phone?

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Yes, phone system usage is declining, but PSTN calling is still a critical part of an enterprise communications strategy. The last year has seen an unprecedented rise in use of…
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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