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All Posts By

Layne Haaksma

Nov 17
Love0

Webinar – AI-Powered WEM: Driving Agent Experience, Flexibility, and Business Unit Expansion

By Layne Haaksma AI Webinars, Customer Engagement Webinars, On-Demand, Webinars
Discover how today’s leading organizations are reimagining workforce engagement management (WEM) with the power of automation and AI.
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Nov 05
Love0

Driving Customer Engagement with AI and Proactive Outreach

By Layne Haaksma Artificial Intelligence, Artificial Intelligence Blog, Blog, Customer Engagement
Proactive outreach is emerging as one of the most transformative trends in customer experience (CX).
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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