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All Posts By

Layne Haaksma

Nov 17
Love0

Upoming Webinar – AI-Powered WEM: Driving Agent Experience, Flexibility, and Business Unit Expansion

By Layne Haaksma AI Webinars, Customer Engagement Webinars, Upcoming Webinars, Webinars
Discover how today’s leading organizations are reimagining workforce engagement management (WEM) with the power of automation and AI.
Read More
Nov 05
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Driving Customer Engagement with AI and Proactive Outreach

By Layne Haaksma Artificial Intelligence, Artificial Intelligence Blog, Blog, Customer Engagement
Proactive outreach is emerging as one of the most transformative trends in customer experience (CX).
Read More

Recent Posts

  • Contact Center Back-End Integrations Drive Revenue Growth December 10, 2025
  • Why Single Source of Truth Matters for AI-Powered CX December 10, 2025
  • Communications Orchestration for Business Success and Agility December 10, 2025
  • Vonage Wins Metrigy CX MetriStar Top Provider Award for CCaaS December 4, 2025
  • How CX Leaders are Mastering the AI and Human Agent Partnership December 4, 2025

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Contact Center Back-End Integrations Drive Revenue Growth December 10, 2025
  • Why Single Source of Truth Matters for AI-Powered CX December 10, 2025
  • Communications Orchestration for Business Success and Agility December 10, 2025
  • Vonage Wins Metrigy CX MetriStar Top Provider Award for CCaaS December 4, 2025
  • How CX Leaders are Mastering the AI and Human Agent Partnership December 4, 2025

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