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Turning Call Recordings into Strategic Assets
Turning Call Recordings into Strategic Assets
Published on: June 30, 2025
Workforce Engagement Management 2025-26
Workforce Engagement Management 2025-26
Published on: June 26, 2025
MetriNote – Zoho Extends Zia AI Service to New Content Hubs
MetriNote – Zoho Extends Zia AI Service to New Content Hubs
Published on: June 25, 2025
CX MetriCast Forecast & Market Share Report, 1Q2025
CX MetriCast Forecast & Market Share Report, 1Q2025
Published on: June 24, 2025
Customer Experience MetriCast Study: 2025
Customer Experience MetriCast Study: 2025
Published on: June 24, 2025
2025 Customer Experience MetriStar – Voice of the Customer Platforms
2025 Customer Experience MetriStar – Voice of the Customer Platforms
Published on: June 24, 2025
2025 Customer Experience MetriStar – Workforce Engagement Management Suites
2025 Customer Experience MetriStar – Workforce Engagement Management Suites
Published on: June 24, 2025
2025 Customer Experience MetriStar – Text AI Agent Software
2025 Customer Experience MetriStar – Text AI Agent Software
Published on: June 24, 2025
2025 Customer Experience MetriStar – Self-Service Knowledge Management Platforms
2025 Customer Experience MetriStar – Self-Service Knowledge Management Platforms
Published on: June 24, 2025

Artificial Intelligence > Issue Papers

Turning Call Recordings into Strategic Assets
Turning Call Recordings into Strategic Assets
Published on: June 30, 2025
Taking AI’s Pulse in Healthcare
Taking AI’s Pulse in Healthcare
Published on: May 14, 2025
Key Practices of Successful CX Brands for Making AI a Force Multiplier
Key Practices of Successful CX Brands for Making AI a Force Multiplier
Published on: May 07, 2025
AI Rapidly Reshaping the Contact Center Workplace
AI Rapidly Reshaping the Contact Center Workplace
Published on: April 22, 2025
AI Strategy and Leadership
AI Strategy and Leadership
Published on: April 22, 2025
Getting Smarter About Proactive Outreach for CX
Getting Smarter About Proactive Outreach for CX
Published on: March 27, 2025
CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025
AI Making its Mark in CX for SMBs
AI Making its Mark in CX for SMBs
Published on: March 02, 2025
Now In Progress: Agent Transformation
Now In Progress: Agent Transformation
Published on: October 23, 2024

Artificial Intelligence > MetriNotes

MetriNote – Infobip Introduces CX Platform for Orchestrating AI Agents
MetriNote – Infobip Introduces CX Platform for Orchestrating AI Agents
Published on: June 13, 2025
MetriNote – Five9, Salesforce Expand CX Partnership with AI-Enhanced Integration
MetriNote – Five9, Salesforce Expand CX Partnership with AI-Enhanced Integration
Published on: June 05, 2025
MetriNote – Zoho Adds Generative AI and Workflow Orchestration to CX Platform
MetriNote – Zoho Adds Generative AI and Workflow Orchestration to CX Platform
Published on: June 05, 2025
MetriNote – Twilio Previews Next-Gen Engagement Platform, Plus More
MetriNote – Twilio Previews Next-Gen Engagement Platform, Plus More
Published on: May 15, 2025
MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
Published on: April 01, 2025
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
Published on: March 27, 2025
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
Published on: March 20, 2025
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
Published on: March 20, 2025
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
Published on: March 10, 2025

Artificial Intelligence > Metricast Studies

Artificial Intelligence > Research Studies

Workforce Engagement Management 2025-26
Workforce Engagement Management 2025-26
Published on: June 26, 2025
AI for Business Success– A Consumer Perspective
AI for Business Success– A Consumer Perspective
Published on: June 08, 2025
AI for Business Success2025-26
AI for Business Success2025-26
Published on: March 13, 2025
Customer Experience Optimization2024-25 – Consumer Views
Customer Experience Optimization2024-25 – Consumer Views
Published on: January 03, 2025
Customer Experience Optimization:2024-25
Customer Experience Optimization:2024-25
Published on: September 13, 2024
AI for Business Success – Consumer Perspectives2024-25
AI for Business Success – Consumer Perspectives2024-25
Published on: June 24, 2024
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024
AI for Business Success 2024-25
AI for Business Success 2024-25
Published on: February 07, 2024
Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023

Customer Engagement > Issue Papers

Turning Call Recordings into Strategic Assets
Turning Call Recordings into Strategic Assets
Published on: June 30, 2025
Successfully Integrating Microsoft Teams into the Call Center
Successfully Integrating Microsoft Teams into the Call Center
Published on: June 13, 2025
Implementing a Successful Proactive Outreach Strategy
Implementing a Successful Proactive Outreach Strategy
Published on: June 11, 2025
Reducing Toll Fraud and SMS Risks via Network-powered APIs
Reducing Toll Fraud and SMS Risks via Network-powered APIs
Published on: May 20, 2025
Taking AI’s Pulse in Healthcare
Taking AI’s Pulse in Healthcare
Published on: May 14, 2025
Key Practices of Successful CX Brands for Making AI a Force Multiplier
Key Practices of Successful CX Brands for Making AI a Force Multiplier
Published on: May 07, 2025
AI Rapidly Reshaping the Contact Center Workplace
AI Rapidly Reshaping the Contact Center Workplace
Published on: April 22, 2025
Getting Smarter About Proactive Outreach for CX
Getting Smarter About Proactive Outreach for CX
Published on: March 27, 2025
CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025

Customer Engagement > MetriNotes

MetriNote – Infobip Introduces CX Platform for Orchestrating AI Agents
MetriNote – Infobip Introduces CX Platform for Orchestrating AI Agents
Published on: June 13, 2025
MetriNote – Five9 Unveils AI Agents, Trust and Governance Capabilities
MetriNote – Five9 Unveils AI Agents, Trust and Governance Capabilities
Published on: June 13, 2025
MetriNote – Five9, Salesforce Expand CX Partnership with AI-Enhanced Integration
MetriNote – Five9, Salesforce Expand CX Partnership with AI-Enhanced Integration
Published on: June 05, 2025
MetriNote – Zoho Adds Generative AI and Workflow Orchestration to CX Platform
MetriNote – Zoho Adds Generative AI and Workflow Orchestration to CX Platform
Published on: June 05, 2025
MetriNote – Twilio Previews Next-Gen Engagement Platform, Plus More
MetriNote – Twilio Previews Next-Gen Engagement Platform, Plus More
Published on: May 15, 2025
MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
MetriNote – NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show
Published on: April 01, 2025
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
MetriNote – Five9 Introduces Custom Metrics, More Analytics and Reporting
Published on: March 27, 2025
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
Published on: March 20, 2025
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
Published on: March 20, 2025

Customer Engagement > Metricast Studies

Customer Engagement > Research Studies

Workforce Engagement Management 2025-26
Workforce Engagement Management 2025-26
Published on: June 26, 2025
Microsoft Teams in the Contact Center
Microsoft Teams in the Contact Center
Published on: June 11, 2025
AI for Business Success– A Consumer Perspective
AI for Business Success– A Consumer Perspective
Published on: June 08, 2025
AI for Business Success2025-26
AI for Business Success2025-26
Published on: March 13, 2025
Customer Experience Optimization2024-25 – Consumer Views
Customer Experience Optimization2024-25 – Consumer Views
Published on: January 03, 2025
Customer Experience Optimization:2024-25
Customer Experience Optimization:2024-25
Published on: September 13, 2024
AI for Business Success – Consumer Perspectives2024-25
AI for Business Success – Consumer Perspectives2024-25
Published on: June 24, 2024
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024
AI for Business Success 2024-25
AI for Business Success 2024-25
Published on: February 07, 2024

Employee Engagement > Issue Papers

Successfully Integrating Microsoft Teams into the Call Center
Successfully Integrating Microsoft Teams into the Call Center
Published on: June 13, 2025
Getting Return to Office Right
Getting Return to Office Right
Published on: June 05, 2025
Reducing Toll Fraud and SMS Risks via Network-powered APIs
Reducing Toll Fraud and SMS Risks via Network-powered APIs
Published on: May 20, 2025
Evaluating Microsoft Teams PSTN Alternatives
Evaluating Microsoft Teams PSTN Alternatives
Published on: March 20, 2025
Measuring the ROI of Generative AI for Collaboration
Measuring the ROI of Generative AI for Collaboration
Published on: March 04, 2025
Bringing Calling and Contact Center to Microsoft Teams
Bringing Calling and Contact Center to Microsoft Teams
Published on: May 29, 2024
Managing UC in the Age of Cloud, Hybrid, and Multi-Vendor Deployments
Managing UC in the Age of Cloud, Hybrid, and Multi-Vendor Deployments
Published on: January 16, 2024
Is Now the Time to Move to Microsoft Teams Phone?
Is Now the Time to Move to Microsoft Teams Phone?
Published on: November 20, 2023
How to Build a Workplace Collaboration Security Strategy
How to Build a Workplace Collaboration Security Strategy
Published on: August 24, 2023

Employee Engagement > MetriNotes

MetriNote – Zoho Extends Zia AI Service to New Content Hubs
MetriNote – Zoho Extends Zia AI Service to New Content Hubs
Published on: June 25, 2025
MetriNote – Barco Adds New Room Sharing Options
MetriNote – Barco Adds New Room Sharing Options
Published on: June 13, 2025
MetriNote – Five9 Unveils AI Agents, Trust and Governance Capabilities
MetriNote – Five9 Unveils AI Agents, Trust and Governance Capabilities
Published on: June 13, 2025
MetriNote – Theta Lake Addresses AI Governance and Compliance Need
MetriNote – Theta Lake Addresses AI Governance and Compliance Need
Published on: June 11, 2025
MetriNote – Wildix Embeds Agentic AI Across its Portfolio
MetriNote – Wildix Embeds Agentic AI Across its Portfolio
Published on: June 08, 2025
MetriNote – Google Launches Beam for Life-like Virtual Engagement
MetriNote – Google Launches Beam for Life-like Virtual Engagement
Published on: May 28, 2025
MetriNote – Zoom Brings AI To Workvivo
MetriNote – Zoom Brings AI To Workvivo
Published on: April 14, 2025
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
MetriNote – Google Adds More AI, CCaaS Features to Customer Engagement Suite
Published on: March 20, 2025
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
Published on: March 20, 2025

Employee Engagement > Metricast Studies

Workplace Collaboration MetriCast – 2023
Workplace Collaboration MetriCast – 2023
Published on: September 07, 2023

Employee Engagement > Research Studies

Microsoft Teams in the Contact Center
Microsoft Teams in the Contact Center
Published on: June 11, 2025
AI for Business Success– A Consumer Perspective
AI for Business Success– A Consumer Perspective
Published on: June 08, 2025
AI for Business Success2025-26
AI for Business Success2025-26
Published on: March 13, 2025
Employee Engagement Optimization: 2025
Employee Engagement Optimization: 2025
Published on: November 08, 2024
Connected Workspace & Collaborative Work Management: 2024-25
Connected Workspace & Collaborative Work Management: 2024-25
Published on: August 23, 2024
Connected Workspace & Collaborative Work Management: 2024-25End Users
Connected Workspace & Collaborative Work Management: 2024-25End Users
Published on: August 23, 2024
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024
Connected Workspace 2024-25
Connected Workspace 2024-25
Published on: February 08, 2024
Unified Communications as a Service: Total Cost of Ownership
Unified Communications as a Service: Total Cost of Ownership
Published on: January 09, 2024

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