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Proactive AI Agents and Assistants: The Next Wave of Customer Experience
Published on: August 14, 2025
MetriNote – Intrado Brings AI Translation to Emergency Call Centers
Published on: July 30, 2025
MetriNote – NiCE Plans Cognigy Buy to Bolster Conversational AI, Agentics
Published on: July 29, 2025
On-Prem PBX & UC Market Share & Forecast: 1Q2025
Published on: July 29, 2025
Enterprise SBC Market Share & Forecast: 1Q2025
Published on: July 29, 2025
Contact Center Platforms Market Share & Forecast: 1Q25
Published on: July 17, 2025
Communications Platform as-a-Service Market Share & Forecast: 1Q25
Published on: July 17, 2025
CRM Market Share & Forecast: 1Q25
Published on: July 17, 2025
MetriNote – Resemble AI Attacks Deepfake Risk
Published on: July 09, 2025
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
MetriNote – RingCentral Adds Native CX Platform, More AI, Events
Published on: August 08, 2023
MetriNote – NICE Announces AI-Powered Industry Benchmarks
Published on: August 04, 2023
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
Published on: June 19, 2023
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
Published on: May 22, 2023
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
Published on: May 17, 2023
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
Published on: May 08, 2023
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
Published on: March 20, 2023
MetriNote – Google Announces Generative AI Developments
Published on: March 20, 2023
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
Published on: March 13, 2023
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
BYOC: State of Adoption in the Contact Center
Published on: March 09, 2022
The Technology Value Proposition
Published on: March 02, 2022
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
Published on: January 18, 2022
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: January 18, 2022
New Workplaces Drive Transformation
Published on: September 22, 2021
UC, Contact Center Integration Drives Business Value
Published on: September 13, 2021
Securing Employee and Customer Engagement in the Age of Digital Communications
Published on: May 20, 2021
Stretching the Customer Experience Budget
Published on: April 22, 2021
Optimizing Customer Experience: The Recipe for Success
Published on: April 22, 2021
Customer Engagement > MetriNotes
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024
MetriNote – GoTo Goes Upmarket with new CCaaS Offering
Published on: March 22, 2024
MetriNote – Slack Launches AI Virtual Assistant
Published on: February 15, 2024
MetriNote – IR Introduces Performance Visibility into Remote Workers
Published on: February 05, 2024
MetriNote – Genesys to Acquire Radarr for Social Media Listening Platform
Published on: January 31, 2024
MetriNote – Microsoft to Support Third-Party WFM
Published on: January 22, 2024
MetriNote – Pexip Advances Programmable Video Platform
Published on: December 19, 2023
MetriNote – Amazon Connect Gains Generative AI
Published on: December 19, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
Employee Engagement > MetriNotes
MetriNote – Notion Enhances AI Assistant for Connected Workspaces
Published on: October 07, 2024
MetriNote – Mitel and Zoom Team Up
Published on: September 25, 2024
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
Published on: September 06, 2024
MetriNote – Atlassian Acquires Rewatch for Meeting AI
Published on: September 06, 2024
MetriNote – Enreach Brings FMC to the U.K.
Published on: August 20, 2024
MetriNote – Zoom Delivers AI-First Document Collaboration App
Published on: August 15, 2024
MetriNote – SIPPIO Launches Bridge for On-Prem to Cloud Integration
Published on: August 10, 2024
MetriNote – RingCentral Delivers POTS Replacement Solution
Published on: August 10, 2024
MetriNote – Box Brings its AI into Slack
Published on: August 02, 2024
Employee Engagement > Metricast Studies
Employee Engagement > Research Studies
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