Some guests are looking for a familiar-feeling home away from home. Increasingly, many are looking for personalized, one-of-a-kind experiences. No matter what kind of hospitality experiences guests seek, they expect…
Read More
Businesses and their customers aren’t always in alignment on CX deliverables.
Read More
The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.
Read More
Metrigy provides guidance on leading CPaaS players in its annual CPaaS MetriRank report, now available for 2024 for subscribers of our MetriCast Service.
Read More
Agent assist helps agents drive revenue—and solve customer service issues.
Read More
Artificial Intelligence (AI) continues to transform customer experience (CX) in remarkable ways. According to Metrigy's latest research, the role of AI showcases significant implications for how businesses manage and enhance…
Read More
In the ever-evolving landscape of customer experience (CX), companies are continuously refining their strategies to stay ahead of the curve.
Read More
Metrigy’s Customer Experience Optimization 2024-25 global research study of 544 companies provides insights into how companies perceive and respond to the pace of innovation.
Read More
In the ever-evolving landscape of customer experience, organizations are constantly striving to improve their interactions with clients. Metrigy's recent Customer Experience Optimization 2024-25 research study sheds light on the state…
Read More
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision.
Read More
