The best CX strategy should provide value to both the customer and the business. However, it requires support from leadership and significant investments in technology.
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For most large organizations, there is no single unified communications solution. Rather, companies manage a variety of platforms for calling, meetings, and messaging, both on-premises and in the cloud.
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Trust is a concern, but not exceedingly so, Metrigy data shows.
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After years of promise, enterprise-grade FMC solutions are increasingly available.
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These factors make CCaaS a perfect starting point for Metrigy’s inaugural MetriRank vendor ratings report.
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Virtual assistant, or chatbot, is one of those technologies consumers either love or hate. A chatbot can be a godsend when all that’s needed is a quick answer to a…
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As a whole, frontline workers comprise a substantial portion of the global workforce. These employees are most often the face of a company, providing services directly to customers and influencing…
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For most companies today, hybrid work has become the modus operandi. On any given day, some employees will be working from home, and others from the office––and no matter where…
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Highly mature employee experience (EX) strategies include a mix of people, processes, and technology.
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Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments.
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