Enterprise Connect, the annual rite of spring for the enterprise communications, collaboration, and CX industries, is fast-approaching. As always, Metrigy analysts Robin Gareiss, Irwin Lazar, Diane Myers, and Beth Schultz will be participating in the conference program, bringing their research-based insights on a variety of topics, from 911 compliance to AI for CX, cloud phone migration, employee experience, and more.
Below, for your planning convenience, is a quick look by track at who’s speaking, on what topic, and when. We look forward to seeing all our industry friends, and meeting new ones. If you’re interested in meeting with Metrigy analysts at Enterprise Connect, and haven’t already engaged with us, please reach out via research@metrigy.com.
AI & Automation
Hannover Re Case Study: Focus on Automation Ahead of AI – In this session, Irwin sits down with Douglas Tubaugh, VP of technology architecture and solutions at Hannover Re. This reinsurance group is looking to transform existing processes and as it evaluates a broad-based generative AI rollout in office tools. Attend this fireside chat on Monday, March 25, at 10:00 a.m. to 10:45 a.m.
CX/Contact Center
- Job Shifting: Where and How AI Is Eliminating & Adding CX Positions – In this session, Robin will share hard data on the impact AI is having on the agent workforce, and then discuss the latest trends with industry leaders from Avaya, Genesys, NICE, Talkdesk, and Zoom. Kick off your time at Enterprise Connect with this session, taking place on Monday from 8:00 a.m. to 8:45 a.m.
- Agent Assist and Virtual Assistants: How Are Companies Supercharging Their Agents? – In this session, get Robin’s latest research on agent assist and hear her best-practices advice for adding or improving agent performance through the use of agent-assist technologies. Join her on Tuesday, March 26, from 3:00 p.m. to 3:45 p.m.
Collaboration Platforms & UC
Managing the Migration from On-Prem to the Cloud – Metrigy’s research shows that less than 40% of companies have adopted UC-as-a-service (UCaaS) globally. Many of those that haven’t yet will, and as they do they’ll need to take care in planning. If not, at risk is service continuity, security, and ease of use. Diane, along with insiders from GoTo, Mitel, Oracle, and RingCentral, will discuss the challenges of transitioning calling to the cloud. This session is on tap for Tuesday at 3:45 p.m. to 4:30 p.m.
Data & Analytics
Finding the Hidden Value in Your Collaboration Data – Collaboration data can prove a treasure trove of data for companies looking to better understand—and motivate—employees, or to find guidance for policy, technology, and workplace decisions. In this session, Beth will lead a conversation among thought leaders from Bandwidth, IR, Microsoft, and Vyopta on which data sources to use, and the value to be gained in doing so. Join this panel on Tuesday from 3:45 p.m. to 4:30 p.m.
General Session
Where Is Technology Taking the Employee Experience? – Beth will participate in a general session aimed at exploring the evolving state of employee experience—and the role AI and other technologies are playing. Join her, along with other analysts, on Thursday, March 28, from 10:00 a.m. to 10:45 a.m.
Security & Compliance
- UC and Collaboration Security: Emerging Threats and Responses ¬– Irwin will lead a discussion among UC and collaboration industry leaders at Cisco, Oracle, Ribbon, SecureLogix, and Theta Lake about the evolving threat landscape and how companies can best minimize risk. This is a rise-and-shine session as well, taking place 8:00 a.m. to 8:45 a.m. on Monday.
- Next Generation 911: Are We There Yet? ¬– Irwin is once again returning to Enterprise Connect with an update on 911, and the ever-challenging mandates companies must address… even, or especially, as they juggle shifts in hybrid work, cloud-based communications, and mobile-first devices. On hand to discuss the evolving 911 pain points will be telecom attorney Martha Buyer plus thought leaders at 911inform, Bandwidth, Esri, and Intrado. Make sure you’re up to date on 911 in this session, taking place on Wednesday, March 27, at 2:00 p.m. to 2:45 p.m.
We’ll see you in Orlando!
