These factors make CCaaS a perfect starting point for Metrigy’s inaugural MetriRank vendor ratings report.
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Virtual assistant, or chatbot, is one of those technologies consumers either love or hate. A chatbot can be a godsend when all that’s needed is a quick answer to a…
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As a whole, frontline workers comprise a substantial portion of the global workforce. These employees are most often the face of a company, providing services directly to customers and influencing…
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For most companies today, hybrid work has become the modus operandi. On any given day, some employees will be working from home, and others from the office––and no matter where…
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Highly mature employee experience (EX) strategies include a mix of people, processes, and technology.
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Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments.
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Hardware and meeting app vendors are rushing to deliver solutions that enable equal experiences for both remote and in-office meeting attendees.
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With automated customer surveys, organizations can get data in real time to improve their marketing, sales and customer service strategies. And AI's role is still growing.
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The worlds of employee experience and enterprise communications and collaboration are converging, an inevitable trend accelerated by the quick rise of the hybrid workplace over recent years.
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A lot of factors drive the move from on-premises to multi-tenant, cloud-based contact centers, from aging infrastructure to smaller, nimbler business operations.
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