3 Key Customer Expectations for Contact Centers
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But healthcare remains behind other industries in agent, patient satisfaction
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Research and advisory firm Metrigy announced winners of its 2024 Customer Experience MetriStar program in 12 key technology areas that drive successful customer interactions.
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Generative AI is all the buzz, but what's really happening in companies--and how do employees and consumers respond to the technology? During this webinar with Metrigy CEO and study author,…
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Chatbots and voicebots are widely used--and for good reason, when they are appropriately deployed. Companies use them internally to improve agent performance or to help employees get answers in HR…
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AI is providing companies with compelling automations to CX staffing and management, and Metrigy's latest research documents significant, measurable improvements.
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Join Metrigy’s Beth Schultz, VP of research, and Tom Stanley, NICE BPO Regional Vice President, for research-backed insights on how BPOs are employing or planning to use AI and automation…
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As companies look to improve the agent experience, develop strong customer relationships, and otherwise optimize around customer experience (CX), the increasingly common assumption is that artificial intelligence (AI) and automation…
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From the worlds of customer experience, employee experience, and workplace collaboration, Metrigy analysts talk about what technologies and trends they’ll be keeping up on this year.
UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
