A real-world story of customer service gone wrong illustrates how and why good data maintenance is foundational to any CX journey.
Read More
Research shows that gen AI search delivers measurable CX gains, increasing the need to get knowledge management right.
Read More
AI search, AI assistance, and AI tools for keeping content up to date are all essential to knowledge management for CX today.
Read More
Pristine knowledge content is essential for evolving from simple conversational chatbots to fully agentic AI agents that act on customers’ behalf.
Read More
Research and advisory firm Metrigy released its Customer Experience MetriCast 2024 market research study of 12 key technology areas driving successful customer interactions.
Read More
Research and advisory firm Metrigy announced winners of its 2024 Customer Experience MetriStar program in 12 key technology areas that drive successful customer interactions.
Read More
What do you do when everyone thinks they're the smartest person in the room, and all of them are counting on you for answers? Here's how to give a presentation…
Read More
