Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriSight episode to share the organization's mission, tell…
Beth SchultzMay 6, 2025
Getting Over the Hump with Chatbots
Virtual assistant, or chatbot, is one of those technologies consumers either love or hate. A chatbot can be a godsend…
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Quick Time to Value an AI Expectation
The expectation that AI-powered capabilities for customer and employee experiences will have positive impact on business success is widespread, and evidence is mounting to warrant such belief. Metrigy’s AI for…
Beth SchultzApril 30, 2025
Metrigy Releases Workplace Collaboration MetriCast 2024 & 4Q24 Market Shares and Forecasts
Metrigy has published its updated workplace collaboration product and service forecasts and calendar year 2024 and 4Q24 market shares.
Ellyn WaleskiApril 25, 2025
Hurtling Toward an Agentic AI-powered CX Future
Universal AI agents, operational management for AI, autonomous AI agent feedback are closer than you might think and may lead us to fully agentic AI-powered customer experiences.
Beth SchultzApril 22, 2025
Google Advances Workspace AI at Cloud Next
With advancements to Workspace, including agentic AI, enhanced writing tools, and new audio and video capabilities, Google strengthens its position in enterprise collaboration.
Irwin LazarApril 22, 2025
Why Are Loyalty Programs Important?
Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.
Robin GareissApril 21, 2025
Companies Prep for NG911 Implementation but Hurdles Remain
This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.
Irwin LazarApril 14, 2025
AI Narrowing the Gap Between the Future and Now
Over the years, “the future is now” is an expression that’s often been applied to one wave of technology innovation after another—but perhaps never as appropriately as in recent years,…
Beth SchultzApril 9, 2025
