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Irwin Lazar
By Irwin Lazar In Blog

Microsoft Teams & Telephony – Why Businesses Prefer UCaaS Providers

Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom…
Read More
Amplifying Agent, Supervisor Success with WFO BlogCustomer Engagement BlogNewsletter

Amplifying Agent, Supervisor Success with WFO

A contact center agent’s workday can be a fraught experience... highly demanding, stressful, emotionally draining. Burnout can take its toll, and good agents aren’t likely to tolerate the unpleasantness. The…
Beth Schultz
Beth SchultzJuly 10, 2024
Enhancing Collaboration and Customer Engagement Security BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

Enhancing Collaboration and Customer Engagement Security

As digital threats loom large and regulatory requirements grow stringent, businesses are increasingly turning to advanced security solutions to safeguard their operations and customer data.
Irwin Lazar
Irwin LazarJuly 8, 2024
Navigating the Collaboration Security and Compliance Landscape BlogEmployee Engagement Blog

Navigating the Collaboration Security and Compliance Landscape

In an era where digital collaboration is the cornerstone of productivity, and attacks are increasing in frequency, ensuring the security and compliance of workplace collaboration platforms has become paramount.
Irwin Lazar
Irwin LazarJuly 1, 2024
Artificial IntelligenceCustomer EngagementMetriSight Video

MetriSight Ep.65 – What You Need to Know About Knowledge Management in an AI World

Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it well, AI trends to watch, and more.
Beth Schultz
Beth SchultzJune 24, 2024
Webinar – Tackling GenAI Security and Compliance Issues On-DemandWebinarsWorkplace Collaboration Webinars

Webinar – Tackling GenAI Security and Compliance Issues

In this webinar we'll share insights into what companies are doing today (or not doing) to address generative AI security and compliance issues and provide guidance for adoption.
Irwin Lazar
Irwin LazarJune 20, 2024
Preparing for a Post-Quantum World Employee EngagementEmployee Engagement Blog

Preparing for a Post-Quantum World

Quantum computing will drive changes in encryption and security approaches.
Irwin Lazar
Irwin LazarJune 20, 2024
Self-Service Knowledge Management: Critical, but Challenging BlogCustomer Engagement BlogNewsletter

Self-Service Knowledge Management: Critical, but Challenging

Self-service for customer support presents both an opportunity and a challenge for companies today.
Beth Schultz
Beth SchultzJune 19, 2024
Expert Tips for Integrating Microsoft Teams with Your Contact Center Customer EngagementCustomer Engagement BlogEmployee EngagementEmployee Engagement Blog

Expert Tips for Integrating Microsoft Teams with Your Contact Center

If you want to maximize the incredible potential of Microsoft Teams in your contact center, you definitely don’t want to miss this new white paper from top research firm Metrigy.
Irwin Lazar
Irwin LazarJune 14, 2024
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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