In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generative and agentic AI. They explore…
Robin GareissSeptember 25, 2025
MetriSight Ep. 11 – A Provider’s View on Enterprise Communications
Metrigy's Irwin Lazar chats with new Bandwidth COO Anthony Bartolo on everything from BYOC to CPaaS, voice criticality, and beyond.
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Navigating 911 Compliance in the Hybrid Workplace
Companies find it challenging to comply with 911 regulations. Learn how you can minimize risk and ensure your workforce remains safe.
Irwin LazarSeptember 23, 2025
How to Develop a Proactive CX Strategy that Enlightens, Not Aggravates, Customers
AI has now made proactive outreach timelier and more personalized—and consumers welcome the updates, within reason.
Robin GareissSeptember 23, 2025
Trusted Tech Partnerships More Critical Than Ever
For many companies, establishing a strong knowledge management discipline is a critical necessity for moving forward with AI-powered initiatives aimed at assisting contact center agents and facilitating self-service customer interactions.
Beth SchultzSeptember 17, 2025
Before AI Agents Help, They Need the Best Knowledge
Pristine knowledge content is essential for evolving from simple conversational chatbots to fully agentic AI agents that act on customers’ behalf.
Beth SchultzSeptember 17, 2025
Press Release – Contact Center as a Service (CCaaS) Market up 16% Year over Year in 2Q25
Metrigy has published its CX product and service 2Q25 market shares and updated forecasts.
Ellyn WaleskiSeptember 16, 2025
How to Create Customer Profiles, With Examples
Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.
Beth SchultzSeptember 10, 2025
As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not change marketing strategy moving…
Robin GareissSeptember 9, 2025
