Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.

Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- Is Now the Time to Move to Microsoft Teams Phone? September 18, 2023
- Farewell to BlueJeans September 13, 2023
- Press Release – Metrigy Releases Employee Experience 2023-24 Research Study September 13, 2023
- Voice-of-the Employee: An EX Essential September 13, 2023
- MetriSight Ep. 46 – Talking Zoom Huddles with David Ball September 12, 2023
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