Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.

Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- CCaaS MetriRank 2025: NiCE Retains Top Spot July 9, 2025
- What Truly Works with WEM: Metrigy’s Latest Findings July 8, 2025
- Upcoming Webinar – WC Expert Insights Series 1 – Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know? June 26, 2025
- MetriSight Ep.82 – 2025 CX MetriStar Award Winners June 26, 2025
- Drum Roll Please! Announcing our CX MetriStar 2025 Award Winners June 26, 2025
You May Also Like

What Truly Works with WEM: Metrigy’s Latest Findings

Ellyn WaleskiJuly 8, 2025

MetriSight Ep.82 – 2025 CX MetriStar Award Winners

Beth SchultzJune 26, 2025

The Customer Journey Doesn’t Always Require the Human Touch

Robin GareissJune 17, 2025