In 2025, CX leaders in the financial services industry face a critical juncture. Customers and clients expect seamless, intuitive experiences across every interaction, whether navigating a mobile banking app or resolving a complex issue with a live agent.
Yet, many firms are still grappling with fragmented customer feedback systems and siloed data, which makes it difficult to identify customer frustrations and churn risks, and to target customer retention efforts effectively.
It’s time to get proactive
Continue reading at nice.com.
