Within the digital workplace, AI assistance is ready for the taking (with corporate approval, of course). But in a recent study of 503 consumers in North America, Metrigy found that…
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Research and advisory firm Metrigy has released its AI for Business Success 2025-26 research study, providing the latest insight into how leading companies are using the technology to better serve…
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Customer interactions can provide a wealth of insight for companies, yet only half of the 1,104 participating companies in Metrigy’s AI for Business Success 2025-26 research had adopted interaction/conversation analytics…
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This series covers Aagent assist/copilot to help agents in the moment during customer interactions to reduce average handle time, close sales, and improve customer satisfaction, transcription to shave time off…
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Taking the steps necessary to ensure that employees can attend meetings, regardless of location, takes time, but new tools can help to ensure everyone is communicating effectively.
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Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriSight episode to share the organization’s mission, tell us why he believes in the promise, and give a look at what’s coming.
