Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional providers get the nod on earning high customer sentiment ratings and a high percentage of companies in the category success group–and share in our big round of applause to all winners!
Here at Metrigy, we believe that true success is measured by the voices that matter most: customers. That's why our annual MetriStar Top Provider Award Program is uniquely focused on…
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This study reveals ways in which workforce engagement management (WEM) critically enhances CX and drives revenue amid the evolving AI landscape.
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Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.
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A critique of AI as part of the CX journey is that it will eliminate a customer-friendly human touch. But not every customer ask needs human attention.
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This study is conducted of 187 participants in the US and UK across 42 vertical industries
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Learn how companies are finding value with agentics for their CX strategies, with experts from Metrigy, NiCE, and TechSee.
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Artificial Intelligence (AI) is seemingly everywhere. From powering our smart devices to streamlining business operations, AI's presence is undeniable. But as companies rapidly adopt AI solutions, a crucial question arises:…
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Most do, but not always with the same level of enthusiasm as businesses, according to Metrigy’s research.
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