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Successful companies are spending more, and are more proactive in supporting work from home.

In our recently published Workplace Collaboration: 2021-22 Research Study, Metrigy looked at the characteristics of organizations achieving measurable success from their investments in workplace collaboration technologies. This global study, based on data gathered from 476 end-user organizations across a range of sizes and verticals, identified ROI factors including cost savings and revenue gain, as well as productivity improvements.

We identified 85 participating organizations that exceeded mean benefit in one or more of these areas. We then analyzed their operational and technology deployment approaches to determine how they differed from those with low or no measured benefit, and identified major characteristics of successful organizations.

The five top characteristics are:

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