Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks.
The year 2024 is when generative AI arrived in unified communications and collaboration. But 2024 wasn’t just about AI. Companies are increasingly focused on optimizing hybrid work models to improve in-office and remote work. These trends will continue to evolve in 2025.
1. Widespread GenAI adoption
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