Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see what the customer sees, share screens, or cobrowse. In this webinar, we’ll review the types of visual engagement, why you should add new interaction channels, and what results you can expect. We also will cover the vendors that offer such solutions.
Visually Engage! Why You Should Expand Customer Interactions
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: November 2, 2021
Time: 11:00 am ET
