The AI hype must translate into demonstrable business benefits.
At last month’s Enterprise Connect conference in Orlando the AI hype train was steadily moving along the tracks. Virtually every keynote and vendor announcement involved some new AI-based feature to improve customer experience, employee collaboration, security, operational management, and more. AI, specifically generative AI (Gen AI), has received the lion’s share of media attention over the last year as vendors race against each other to differentiate and to accelerate in their use of AI to advance their products. However, the rapid, and accelerating advance of AI, has created challenges for IT and business leaders as they move from hype to adoption. These include measuring ROI, change management, and ensuring security, governance, and compliance.
MEASURING ROI
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