Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers.
A few key technology implementations can make all the difference between successful and unsuccessful remote contact center agent management.
As work-from-home has become widely accepted in contact centers, a solid technology strategy is crucial to easing the burden on contact center supervisors. In particular, AI capabilities embedded in workforce engagement management suites, along with integrated communication platforms, should be on any company’s must-have list when operating a remote contact center.
How has contact center management changed?
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